AmeriCorps Service Description – Information/Referral Assistant and Follow Up Specialist

LISC AmeriCorps Service Description

Full-Time Member Position

November 1, 2013 – August 31, 2014


Local Initiatives Support Corporation and United Way of Greater Toledo are seeking a full-time AmeriCorps member to serve as Information and Referral Assistant and Follow up Specialist.  

United Way of Greater Toledo (UWGT) started the Information & ReferralCenter, First Call For Help in 1970 as a program dedicated to assist people in finding necessary resources available in our community to help them.  On March 15, 2005, UWGT launched this service as United Way 2-1-1.  United Way 2-1-1 continues as an information and referral source which provides current and accurate information of available health and human care services, by telephone, online, and to walk-in clients.

United Way 2-1-1 also works to maximize the effectiveness of human services by documenting unmet needs, advocating on behalf of our clients to receive needed services, and as a resource for information to human service professionals.  We employ well-trained and caring staff members to provide one-on-one, efficient and confidential access to accurate information.  We also maintain a computerized resource database on human care services available to residents of our service area which is updated regularly.

Local Initiatives Support Corporation (LISC) is dedicated to helping community residents transform distressed neighborhoods into healthy and sustainable communities of choice and opportunity — good places to work, do business and raise children.  LISC combines corporate, government and philanthropic resources to help community-based organizations revitalize underserved neighborhoods. This strategy extends to the LISC AmeriCorps program where we support placing AmeriCorps Members with local non-profit partners. Members assist in efforts to revitalize underserved neighborhoods across America and create vibrant places for people to live, work, and play.

The member selected to serve in this capacity will be responsible for:

  • Recruit, manage and train community volunteers to staff the 211 program
  • Train volunteers to provide information and referral services to walk in clients in need of such services
  • Oversee the program’s database systems for client and program referrals
  • Maintain and update all resources posted in Community Outreach Services Lobby
  • Manage and put in place systems for issue resolution for callers that are endangered or struggling to access services

Members will also be expected to fully participate as part of the LISC AmeriCorps team.  LISC sponsored activities including:

  • Attend a national leadership conference tentatively scheduled for March 2014. This conference is coordinated by the national LISC AmeriCorps staff;
  • Attend all locally sponsored monthly meetings;
  • Participate in a minimum of six nationally sponsored webinars;
  • Engage in every-other-month affinity groups to discuss topics related to the member’s service; and,
  • Actively participating in two locally identified and team coordinated service projects (one for Dr. Martin Luther King, Jr. Day of Service and one for National AmeriCorps Week).

This is an AmeriCorps position, neither LISC nor United Way of Greater Toledo will allow the member to engage in activities that are considered prohibited under the terms of the grant while serving as a LISC AmeriCorps member.

Desired Skills

  • Computer knowledge preferred
  • Excellent telephone, written and verbal communication skills required
  • Good organizational skills, and the ability to manage multiple priorities and      meet deadlines in a fast‑paced environment
  • Must be able to work in a team environment
  • Accuracy, timeliness, dependability, and attention to detail are essential
  • Maintain client information confidential at all times.
  • Desire and ability to work with a diverse group of people, particularly those living in low-income      distressed neighborhoods
  • Ability to work independently and in a team environment
  • Computer skills
  • Good written and oral communication skills
  • Ability to work a flexible schedule (some night and weekends may be required)

Program Eligibility Requirements

To be eligible to participate as a LISC AmeriCorps member the candidate must meet all eligibility requirements to serve as a National Service participant including but not limited to:

  • Possess a high school degree, GED certificate or agree to achieve GED during the term of service
  • Be at least 18 years of age (note there is no age limit)
  • Have status as a US citizen or possess permanent resident status
  • Be eligible to earn an education award and not be barred from performing a term of service
  • Be available to serve for a full 10 month period of time and within that time period complete a minimum of 1700 hours of service
  • Be available for service from November 1, 2013 and ends on August 31, 2014

Program Benefits

Upon successful completion of the term of service, the member will be eligible for a $5,550 education award to pay off existing, eligible student loans or return to school. The position pays a total stipend of $15,000.  The stipend is paid in 20 equal checks twice a month.  Direct deposit is available and highly encouraged.  A health care benefit is available for the participant only (dependents are not eligible).  There is no stipend deduction for participation; however, expense usage for covered benefits when enrolled applies.  For members with children under the age of 13, there is a child care subsidy benefit available dependent on meeting eligibility requirements.  This benefit is administered by a contracted provider via the Corporation for National and Community Service.

Resumes should be sent to:

Maricela Alcala

United Way 2-1-1 Program Director

 LISC & United Way of Greater Toledo promote equal opportunity in selecting AmeriCorps members.

We are committed to diversity and inclusion in the selection process.